FAQs

SHIPPING

How long Will It Take To receive My Parcels?

• The average delivery time is 10 days. We ask that you allow 10-15 days depending on country of destination and post office operating hours.

Who Pays Shipping and Handling Costs?

• We do. We work closely with our manufacturers to keep shipping and handling costs as low as possible, so we can pass on those savings to our customers.

How Will My Package Arrive?

• Generally, all our bedding and large items are delivered straight to your door via UPS. Other items are delivered by your postal service.

What Will My Package Look Like?

• Because our distribution centre is in Asia, to protect your items during transit, products come wrapped tightly in heavy packaging plastic. Please take care when cutting the packaging. We recommend washing all bedding prior to use to remove packaging and factory odours.  

Do I Need to Sign for My Parcel?

• Yes. If you are unable to sign for your package, please leave a comment to us when placing your order with instructions on where you would like your package left. I.e.: Front Porch, Back Yard etc. You will be required to leave a No Signature Required signed notice on your front door.

SECURITY

Who sees My Credit Card Details?

• No one. We use secure checkout payments through Stripe or PayPal. We neither see nor store your credit card details.
• For more information on secure checkout, please see our privacy policy.

Is Gigi Homewares a Registered Business?

• Yes. Gigi Homewares is an Australian Registered Business that complies with all local and international trade regulations. Our ABN (Australian Business Number) is: 54293512947.

SALES TAX

Do I Pay Sales Tax?

• United States: No. Because neither our store nor our distribution center is in the US, Sales Tax is not required.
• All Other countries: Sales tax is already calculated into the purchase price. The price you see on an item is the total price you will be charged. 

CAN I CANCEL or CHANGE MY ORDER?

• Yes. We at Gigi Homewares understand that sometimes customers may purchase from us on impulse or purchase the wrong product by mistake. We wait 24 hours before fulfilling your order with our factory in case you do change your mind. Once we have placed your order, you will receive a notification that your order has been filled. After orders have been filled, we cannot accept changes or cancellations. However, if you want to extend the waiting period before we fulfill your order, you can do so by contacting us within 24 hours of purchasing. Please contact us via our Contact Us page (located at the bottom of this page) to change, cancel or extend the wait time for your order.

REFUNDS AND RETURNS

Can I return my item?

• Please choose your items carefully as we only refund damaged items. We will not refund sizes. If you have doubts about which size is suitable, please contact our customer service prior to purchasing. However, we are committed to customer satisfaction and if you are not fully satisfied with your order, please let us know.
• If an item is damaged, we believe you should not pay any costs involved in returning the item. Therefore, shipping costs incurred due to damaged items returned will be fully refunded along with the purchase price you paid for that item. You must notify us of intent to return within 24 hours of receipt of goods.
• Refunds will be processed only upon receipt of damaged goods.
• If you would like to return a product, please contact our customer service representative Jacqueline Perry at customerservice@gigihomewares.com 

QUESTIONS ABOUT OUR BEDDING?

• For information about our bedding, please visit the 'About Our Bedding' page found in the Links Menu of our store.

HAVE MORE QUESTIONS?

Did we answer your question? If not, please contact us at customerservice@gigihomewares.com